Frequently Asked Questions
Everything you need to know about your Mars The Label order.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK, while international delivery can take 7-14 business days depending on your location.
What is your return policy?
We offer a 14-day return policy from the date you receive your items. Products must be unworn, unwashed, and have all original tags attached to be eligible for a refund.
How do I know which size to order?
Each product page features a detailed size guide. Our items generally run true to size, but if you are between sizes, we recommend sizing up for a more comfortable fit.
Can I track my order?
Yes, once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to follow your parcel's journey.
Do you offer international shipping?
Absolutely! Mars The Label ships worldwide. Please note that customs duties and taxes may apply depending on your country's regulations.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and buy-now-pay-later options such as Klarna and Clearpay for a flexible shopping experience.